INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes. We strive to ensure that all product photos accurately represent the abaya you will receive. However, slight variations in color may occur due to differences in screen settings, lighting, and photography. Any accessories shown in the images are included only if specifically mentioned in the product description. If you have any questions about a product before ordering, feel free to contact us.

Where can I view my sales receipt?

Once your order is placed, a sales receipt and order confirmation will be sent to the email address provided at checkout. You can also view your order details by logging into your account and visiting the Order History section. If you cannot find your receipt, please contact our customer support team, and we'll be happy to assist you.

How can I return an item?

If you're not completely satisfied with your purchase, you may request a return within the eligible return period. To start a return, please contact our customer support team with your order number and reason for the return. Items must be unworn, unused, in their original condition, and with all tags attached. Once your return request is approved, we'll provide instructions for sending the item back. After we receive and inspect the returned item, your refund or exchange will be processed according to our return policy.

Will you restock items indicated as “out of stock?”

Yes, selected items may be restocked based on availability and customer demand. If an item is currently out of stock, we recommend checking back regularly or contacting our customer support team for information on upcoming restocks. You can also subscribe to product notifications, if available, to be informed when the item is back in stock.

Where can I ship my order?

We offer shipping to a wide range of locations, both locally and internationally. During checkout, you can enter your address to confirm whether delivery is available to your location. If your country or region is supported, shipping options and fees will be displayed before you complete your order. If you’re unsure whether we ship to your area, please contact our customer support team for assistance.

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